A. SHIPPING INFORMATION

1. PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU.

2. PAYMENT WILL BE COLLECTED THE DAY THE ORDER SHIPS.

3. FOR ITEMS THAT ARE IN STOCK, THESE WILL BE SHIPPED OUT WITHIN 2-3 BUSINESS DAYS AFTER PAYMENT OF THE ORDER.

FOR ITEMS THAT REQUIRE PRODUCTION, THEY WILL BE SHIPPED OUT AFTER PRODUCTION HAS BEEN MADE. THE TIME NEEDED FOR CREATION OF THE PIECES WILL BE NOTED ON THE WEBSITE AND CONFIRMED BY EMAIL.

AFTER PLACING AN ORDER, TRIAD WILL SEND AN EMAIL TO THE CUSTOMER, WHICH CONFIRMS RECEIPT OF THE ORDER AND CONTAINS THE DETAILS OF THE ORDER. 

3. FOR ITEMS THAT ARE MADE TO ORDER ONLY, PLEASE ALLOW A MINIMUM OF 4 WEEKS FOR THE CONCEPTION OF THE JEWELRY. YOU WILL BE NOTIFIED BY EMAIL REGARDING THE DELAY AND THE REQUIREMENTS NEEDED SUCH AS THE SIZE.  

4. ALL PACKAGES REQUIRE A SIGNATURE TO COMPLETE DELIVERY. 

THIS MAY BE INCONVENIENT BUT TRIAD WOULD LIKE TO ENSURE THAT THE PURCHASE ARRIVES SECURELY. 

THIS GUARANTEES THAT YOUR PURCHASE IS SAFELY DELIVERED TO YOU. IF THE CUSTOMER IS UNAVAILABLE WHEN THE PACKAGE ARRIVES, COLISSIMO WILL LEAVE A RE-DELIVERY SLIP. 

PLEASE NOTE, ORDERS CONTAINING ITEMS OF HIGH VALUE MAY STILL REQUIRE A SIGNATURE, EVEN IF THE CUSTOMER DID NOT SELECT TO SIGN FOR THE ORDER ON ARRIVAL. 

PLEASE NOTE, THAT IF NO SIGNATURE IS COLLECTED, THE CUSTOMER AGREES TO OUR TERMS OF SERVICE AND TAKES FULL RESPONSIBILITY FOR ANY LOSS OR DAMAGE THAT MAY OCCUR.

5. TRIAD IS NOT RESPONSIBLE FOR ANY DELAY OR FAILURE DUE TO WEATHER CONDITIONS - STRIKES - EXCEPTIONAL CONDITIONS FROM LA POSTE. 

6. TRIAD TAKES EVERY CARE TO ENSURE THAT THE GOODS ARE PACKAGED SAFELY. HOWEVER IF DAMAGE OCCURS DURING SHIPPING YOU NEED TO NOTIFY US VIA THE FORM IN THE CONTACT PAGE OF THE SITE THE DAY OF, OR THE DAY AFTER THE PACKAGE IS RECEIVED. 


B. TAXES AND DUTIES

 PRICES DISPLAYED ON THE WEBSITE ARE EXCLUSIVE OF TAXES. WHEN YOU, THE CUSTOMER, PROCEEDS TO PURCHASE YOUR ORDER, SALES TAX AND CUSTOMS DUTY (WHERE APPLICABLE) WILL BE CALCULATED ON THE TOTAL MERCHANDISE VALUE AND SHIPPING CHARGES, AND DISPLAYED ON THE ORDER SUMMARY PAGE.

 1. SHIPPING TO EUROPE: 

COLISSIMO DELIVERY: THE CUSTOMER WILL RECEIVE ITS PURCHASE WITHIN IN 4-8 WORKING DAYS AFTER THE SHIPPING OF THE ORDER.

SALES VAT (20%) WILL ONLY BE CHARGED ON ORDERS SHIPPED TO FRANCE.

2. SHIPPING TO THE USA & CANADA: 

LA POSTE DELIVERY: THE CUSTOMER WILL RECEIVE ITS PURCHASE WITHIN 5-8 WORKING DAYS AFTER THE SHIPPING OF THE ORDER.

 ORDERS ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS, WHICH MEANS THAT ALL RELEVANT IMPORT TAXES AND DUTIES WILL BE INCLUDED IN THE FINAL PURCHASE PRICE

 3. SHIPPING OUTSIDE EUROPE, USA & CANADA: 

LA POSTE DELIVERY: THE CUSTOMER WILL RECEIVE ITS PURCHASE WITHIN 5-10 WORKING DAYS AFTER THE SHIPMENT OF THE ORDER [VAT & DUTY FEES APPLIES].

 ORDERS ARE SHIPPED ON A  DDU (DELIVERY DUTY UNPAID) BASIS. PRODUCT PRICES DISPLAYED ARE EXCLUSIVE OF ALL TAXES AND DUTIES. AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS AND LOCAL SALES TAXES LEVIED BY THE COUNTRY YOU ARE SHIPPING TO; PAYMENT OF THESE IS NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS ON ARRIVAL.